Delivery, returns and refunds policy

Free delivery throughout Thailand on every order · Dispatched within 1–2 working days · Cash on delivery or bank transfer / PromptPay · Report damaged or incorrect items within 7 days with photos for a replacement or full refund · Opened products cannot be returned for hygiene reasons · Contact LINE @genise-official

If you consent to analytics cookies and the website connects to Google Analytics, we measure visits, pack selections and contact clicks without sending names, phone numbers or delivery addresses. A random reference in the order message matches enquiries to orders confirmed by our team. A LINE click does not count as a sale. You can change your consent in Cookie settings at the bottom of the website and contact the company about personal data through the channels above.